Support forums are now a requirement for almost any business that has customers. Most support forums are hard to use, unorganized and look terrible. To illustrate some of these issues, I'm going to pick on the Logitech forums, which are powered by Lithium (http://forums.logitech.com).
Search
One of the first things customers do when looking for support in your forums is to search. If your search isn't awesome or has any odd bugs, it will probably drive your customers crazy and they might give up and return the product instead of trying to fix it.
Here's the Logitech search bar:
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With the release of Gather 0.1.7 we have focused on a few areas to reduce friction during installation.
Maintenance Mode
We are introducing the concept of Maintenance Mode in Gather. During startup Gather will enter Maintenance Mode when database configuration is necessary.
For example, as long as you have a MySQL or PostgreSQL database available, the database portion of the installation can be skipped. Upon startup Gather will enter Maintenance Mode and will alert the user that additional configuration needs to be performed. By providing Gather with the super user credentials to your database it is able to create the necessary database schema and bootstrap itself.
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Forum Software
The team at Inversoft is pleased to announce the Early Access Program (EAP) for Gather – The Future of Forum Software. By joining the Gather EAP, you will be able to download a full version of Gather, install it, and kick the tires. You’ll also get access to pre-release updates that will include new features and fixes. This gives you the chance to try new features before they are released.
How to Join
It’s easy to join the EAP – just complete This Form to create your account and get access to a EAP license and the Gather downloads. Once you download Gather, read through our Installation Guide to get it setup. You can also check out our API Documentation to learn about the Gather’s API that will change the way you think about forums.
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