You may have heard of user-generated content (UGC) before, but what does it actually mean? UGC refers to any type of media produced by users rather than the company that owns or operates the platform where the media gets shared. Examples include YouTube or Facebook. Content such as photos, videos, comments, and product reviews are all examples of UGC.
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Preventing users from sharing account information is a security concern as well as a way to prevent paid accounts from being shared. When hosting a virtual environment targeted to kids, you are also required to take reasonable measures to prevent users from sharing PII (Personal Identifiable Information) in accordance with COPPA (Children’s Online Privacy Protection Act). The types of personal information include, but are not limited to, phone number, email address, and home address which cannot be shared in chat rooms, forum posts, and the like. Implementing all of the following prevention techniques will dramatically reduce your risk from users sharing account credentials and PII.
Educate Your Users
Will your users read your terms of service and privacy policy from start to finish? What if they are children? Probably not. Periodically remind users the importance of keeping private information private. First, display a notification each time users log in reminding them to never share their name, address, etc. Also, create quick and fun activities for your users to engage in informing them what not to share in the form of videos, short games, or other activities.
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