10 Content Moderation Tools You Need to Consider

Content moderation tools your should consider when picking software

Organizations that leverage the following 10 content moderation tools can protect their user community, save time and money, and vastly reduce the manual workload of human moderators:

  1. Text, Image, and Video Moderation – The solution should filter and moderate text, images, and video, as well as verify that approval policies are being enforced by the moderation team.
  2. Machine Learning Models - Models that can contextually analyze text and rate it on multiple vectors (toxicity, attacks, etc) so that you have more information on a piece of content and/or user.
  3. User Flagging – Users should be able to report images they deem inappropriate, resulting in content removal or content moderation.
  4. Username Filtering – Advanced language analysis and more aggressive rules should ensure that only appropriate names are allowed.
  5. Blacklist Filtering – Natural language processing and proprietary algorithms can be used to determine if text contains blacklisted words or phrases.
  6. PII Filtering – Email and phone number filters, PII filters, and personal health information filters (PHI filters) can be implemented to protect users.
  7. Chat and Commenting Filtering – Filtering can keep communication productive in community chats, customer communications, HIPAA communications, gaming and mobile app communications, forums and reviews, kid-focused communities, in-venue digital displays, and organic user-generated content.
  8. URL Filtering – An advanced filtering capability can limit users’ ability to include URLs in their communication to avoid spamming.
  9. Profile Picture Filtering – The platform should allow moderation of inappropriate and offensive images used in profile pictures and other visible user account information.
  10. Filter Bypass Prevention – Implementation of the latest filtering techniques should keep false positives to a minimum and prevent users from bypassing filters.

And a bonus:

  1. Kid’s Chat Filtering – For more sensitive children and family focused communities, filters can be used to allow only acceptable words and phrases and reject any words not included in the whitelist.