Moderation Admin Tools
Our customers use CleanSpeak in as many ways as you can imagine, so we can help you create the toolset that works for your team.
At times, you may want to further review content to ensure it is appropriate for your community. Cleanspeak's administrative moderation tools help you combine human and automated moderation for the most effective solution.
Moderation Queues
When defining your Filter Rules you can choose to have certain categories Queued for Approval or Generate an Alert. Selecting either of these options will put that content into a Moderation Queue.
Queue for Approval
This selection is for content that you want to have someone review/edit/approve before going live in your community.
Generate Alerts
Choosing this option will let the content through and then put it into a queue for someone to review at a later time. This is a less stringent method of moderation. Within this option you can choose to either alert on the content itself or the user that generated the content.
User Based Features
User Scoring/Actioning
Without question, there will be problem users in your community that will need to be disciplined (for lack of a better word!). CleanSpeak provides the ability to have this done systematically or manually. Some clients would prefer to have CleanSpeak do as much work as possible to keep their moderation costs down. If that is your preferred method, setting up User Score adjustments & Automated User Actions that CleanSpeak will take automatically is your best option. If you’d prefer to have a person review users and take any necessary action then using the Moderation queue will work best for you.
Automated Rules
Within CleanSpeak you will create Applications. Think of Applications as different content sources (e.g., chat messages, forum posts, usernames, etc.). CleanSpeak allows you to set up rules for each Application. For instance, you can set up your rules so that many filter matches in Chat are rejected while others are replaced with ****; for Forum posts you can queue certain matches for approval and generate alerts on matches that can be considered questionable. This level of granularity prevents the need for a “one size fits all” set of rules. Customization has been key for our customers
Email Templates
Email templates are used to generate emails for user actioning, via either automated or human actions. CleanSpeak’s email template builder allows you to create rich email templates with full localization support, further automating your moderation workflow. Informing users when they have been actioned can be a helpful way to keep them informed and prevent future bad behavior.
Content Storage / User Search
Storing content in CleanSpeak gives you the ability to search for specific content or users. If a new term is suddenly showing up in your community you can quickly search for it to see how it is being used. A quick search for a user can bring you to their profile page so you can see their history.
Put your user data to work
CleanSpeak comes with built-in reporting tools to extract meaningful insights from your user content. Use these reports and analytics to better understand your community and improve overall business performance.
Our reporting tools translate raw data into easy to consume charts and graphs. They deliver an accurate and objective view of your community.
Content Filtering Reports
You can see data broken down by how CleanSpeak is triggered based on tags, models and severity levels. With this information you can see how changes to your blacklist or other rules have affected the use of inappropriate content.
Top Offenders/Producers Reports
These reports allow your team to quickly see aggregate totals for users triggering certain terms or models. From here you can choose to take user action you may deem necessary. You can also see who creates the most content within your community.
We tend to look at filtering and moderation in a negative light, but that is not always the case. While it is important to action certain users for guideline violations, it is equally as important to reward valuable users. This can help to reduce user churn and maintain engagement.
Moderator Reports
Every action that a moderator takes is recorded within CleanSpeak. You can run these reports to show a summary of the various actions that moderators take (e.g., Approvals, Dismissals, Edits, User Actions). With this information you can verify that your policies are being enforced appropriately by your moderation team and make any changes necessary.
Common Terms/Models Reports
Simply put, these reports will show you the most common words people are using or models that are triggering within your community. You can always add additional exclusions to focus on the content that is most interesting to you. A customizable date range helps to refine your search.
Trending Terms/Models Reports
Similar to the Common Terms/Models reports, Trending Terms/Models reports will show you the words that show the highest relative change in usage. This will identify the subject of many posts within a short period of time.
Related Terms/Models Reports
This report allows you to search for certain terms to see how they are being used and gain valuable sentiment analysis. Cleanspeak customers have used this reporting function to search, for example, a term associated with a recent release of their app in order to see what related terms arise. By doing this search, you can gain insight into areas where users are looking for answers and better assist them moving forward.