When and if you decide to create an online community, you, or someone else you hire will want to moderate the content your users submit. Approval queues are an efficient way to maintain a healthy and pro active online community when working with content that is persistent. If you have content that you want to approve before it is viewable in the community, or if you want the ability to remove unwanted content later, please read on.
Types of Content
Two types of content exist, transient and persistent. Both have a place depending on the type community involved. One accompanies real-time interaction, while the other is best suited for approval processes.
Transient Content
Lasting only for a short time; impermanent. Chat rooms, online games or any other application that uses transient real-time chat should not use approval processes. Preventing users to engage with others in real-time online environments will frustrate your community, decrease retention and will deter others from joining. It is best to use an intelligent chat filtering solution rather than approval queues in these environments.
Persistent Content
Persistent content sticks around for a while. For example, when you write a review on an Amazon product, share insight in a forum, tweet a relative article, post an image on your friends wall or post a blog for the rest of the world to see. It is persistent because the moment that it’s submitted and posted, it stays in one place. Approval queues are best when managing persistent content.
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We have been hearing from prospective customers that their profanity filters have been crashing their servers. Sure there are some good jokes about what people tend to do when servers go down, but in reality when servers crash users get angry. Angry users can have a big impact on your business. We have compiled two lists of suggestions that will help you prevent issues with your filter.
Picking a Good Filter
Picking a good profanity filter is important. Not only should you select a filter that has good accuracy and is customizable, but you should also pick a filter that can scale. Here are the 5 things you should look for to ensure your profanity filter won't crash your servers.
1. On-premise
The best way to reduce your risk of crashes is to use a filter that can scale. On-premise filters provide the lowest latency and the highest throughput. This means that even if you have massive spikes in traffic, the filter will keep up.
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A few weeks ago, my 8-year old son came to me and said, “Dad, can you help me with something?” I said, “Absolutely.” He led me over to the family computer, and he explained to me that while he was playing Roblox, this “other guy” was being really uncool. I asked him to tell me what the player was doing, and he said, “Let me show you.”
For the next 20 minutes, the two of us watched as this player proceeded to ruin the game for everyone else. My son explained that in this level, there was a special item that afforded players a lot of power. Because this “other guy” player had this special item, he had the ability to fly, create anything, or destroy anything. He was using this power to ruin the experience of other players, including my son.
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Inversoft is proud to announce the addition of a new product to the CleanSpeak line-up. Introducing CleanSpeak Profanity Infuser.
As you know, Inversoft has been developing and improving on the CleanSpeak Profanity Filter for over 5 years. Our profanity filter provides a simple way for online communities to remove profanity and other unwanted content. Our profanity filtering software is a sophisticated tool that understands language and is designed to minimize false positives.
After 5 years of profanity filtering, we decided it was time for a change. Instead of removing profane messages, the new CleanSpeak Profanity Infuser creates them. Using a sophisticated algorithm that analyzes the darkest corners of the web, CleanSpeak Profanity Infuser knows every slang word and phrase ever used online.
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It is difficult to talk about profanity filters without a common vocabulary among industry participants. People looking for technology solutions will benefit from standardization of filter names, as well as some clarity around what distinguishes each type of filter. We’re going to name those profanity filters, explain each, and give some examples using screen shots. Here are the filter types: Black List Filtering, Free Form White List Filtering, Restricted Entry White List Filtering, Menu Messaging, and Bozo Filtering.
Black List Filtering
This filter allows the user to type any message they want except for words and phrases that are on the black list. Some communities also disallow characters such as numbers and some forms of punctuation like !,.@$?\ and |. Once the user types and submits their message, it is sent to the server to be processed by the filter; acceptable content is posted in the community, but restricted content is returned with a predetermined response, which might include replacing the letters with stars, blocking the message altogether or blocking the message from presentation in the community, but displaying it in the author’s message stream (bozo filter).
Example: The message is blocked and a warning screen is displayed
Courtesy: National Geographic Animal Jam® & Smart Bomb Interactive
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