Gated Chat: All Ages Online Community

Mike Moloughney

Gated Chat

Gated Chat

The demographic of a virtual world that offers real-time chat between users will determine the user-generated content (UGC) that is allowed. For communities targeted at kids, one way to prevent inappropriate UGC from reaching the younger members of the community is to implement a gated chat system. With gated chat there are typically 3 options:

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Undercover Mom on Instagram

Anne Collier
  • By Anne Collier
  • Misc
  • July 18, 2013

One of her aliases is CupcakePuppy44. That’s parent, author, and former teacher Sharon Duke Estroff’s Instagram handle. She created a joint account with her 10-year-old after some stonewalling and some external investigation (with kids, fellow parents, and psychologists), not to mention a certain amount of hounding by her daughter, who – not unlike other 4th- and 5th-graders – indicated she was “the only poor, deprived soul in a school full of Ugg-wearing, iPhone-toting, whatevering children.”

Instagram

Sharon – who wrote a wonderful series of guest posts in NetFamilyNews as Undercover Mom in Club Penguin, Stardoll.com, Poptropica, and BarbieGirls.com in 2009 – is as thoughtful as ever about kids in mobile apps. Don’t miss her thorough investigation into Instagram for Scholastic Parent & Child magazine, with three main points called “lessons” that a lot of parents suspect but would probably like to hear more on (she also offers four brief safety “rules” for underage Instagram use which make a lot of sense). What I love about Sharon’s approach is the balance that parents deserve: She provides both the upsides and the downsides, and she’s not out to scare anybody. That’s real child and parent advocacy.

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COPPA Compliance: Safe Harbor

Sean Bryant

Inversoft has provided a shortened version of the ‘Business and Parents and Small Entity Compliance Guide’.

Safe Harbor

 

1. How can I qualify as a Commission-approved COPPA safe harbor program?

A member of the industry or person must submit 'self-regulatory' guidelines to the FTC for approval. The Commission is required to publish the safe harbor application in the Federal Register (for public comment), and then writes a determination on the application within 180 days of filing.

COPPA safe harbor applications must contain:

  • Applicant's business model and technological capabilities and tools it will use to assess member operator's information collection practices
  • A copy of the full text of the safe harbor program’s guidelines and any accompanying commentary
  • A comparison of each program guideline with each corresponding Rule provision and a statement of how each guideline meets the Rule’s requirements
  • A statement of how the assessment mechanisms and disciplinary consequences provide effective COPPA enforcement.

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COPPA Compliance: Limit Information Collection

Sean Bryant

Inversoft has provided a shortened version of the ‘Business and Parents and Small Entity Compliance Guide’.

Information Collection
1. If I operate a social networking service and a parent revokes her consent to my maintaining personal information collected from the child, can I deny that child access to my service?

Yes.
2. I know that the Rule says I cannot condition a child’s participation in a game or prize offering on the child’s disclosing more information than is reasonably necessary to participate in those activities. Does this limitation apply to other online activities?

Yes. The Rule includes games, prize offerings and "another activity". Minimize and examine carefully how you collect information with every activity so it is "reasonably" necessary.

 

For more information on COPPA FAQs and COPPA Schools click here.

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COPPA: Disclosure of Information to Third Parties

Sean Bryant

Inversoft has provided a shortened version of the ‘Business and Parents and Small Entity Compliance Guide’.

Third parties

1. If I want to share children’s personal information with a service provider or a third party, how should I evaluate whether the security measures that entity has in place are “reasonable” under the Rule?

You need to determine what data practices the third parties have in place for maintaining the confidentiality of that data, and what security is in place to prevent unwanted exposure or access to personal information.

How your users data is being used by the third party' or service' needs to be thoroughly defined and addressed by contractual agreement.

It is important to periodically monitor/checkup on the third party to confirm they are maintaining confidentiality and security of your users personal information.

2. If a third party discovers that it has been collecting information via a child-directed service, what are its obligations regarding information it has already collected?

It must comply with COPPA by:

  • Stop collecting any personal information
  • Delete all relevant information on users and close their accounts or;
  • Take all information offline and take the necessary steps the Rule requires for parental notification and consent
  • If immediate consent is not obtained by the parent the information must be deleted and account closed

 

For more information on COPPA FAQs click here.

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