3 Takeaways from 2014 State of Community Management Report

Sean Bryant

3 Takeaways from Community Management Report
The 2014 State of Community Management Report is a resource on the current trends and the progressive health of online communities and how they help drive attainment of your business goals. With over 160 different online communities surveyed, it’s a wealth of information everyone should consider when attempting or implementing an online community strategy for their company.

It is the collaboration of The Community Roundtable that brings this relevant data to light. With the report in its 5th year, it is now possible to dig even deeper into the true value of online community and the strategies necessary for it’s growth. Here are 3 brief takeaways from the 2014 State of Community Management.

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Pokemon Testimonial: CleanSpeak Attributes

Sean Bryant

CleanSpeak Attributes

Inversoft takes pride in developing solutions that compliment the goals of clients and their online engagement, including some of the most popular virtual worlds and online communities. From consistent collaboration with clients, Inversoft continues to learn, grow, and provide the world’s premier chat filtering and moderation solution.

Last month Inversoft shared a testimonial from Pokemon. Lead community manager, Mike Liesik, shared his insights on how CleanSpeak helps drive online engagement. Although his time was limited, we were lucky enough to get a wealth of feedback from him.

This week we drill down into CleanSpeak attributes that are particularly helpful for Pokemon to manage its online community. Learn the importance of making filter list updates in real-time and being able to quickly review chat conversations in context. Check out the video for details and contact us to learn what features might be most relevant for your community!

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Pokemon

CleanSpeak Tutorial: Understanding Filter Mode

Marshall Bauernfeind

Filter Mode

When working with Inversoft’s profanity filter, CleanSpeak, the flexibility and thoroughness of  the filter provides multiple tool sets to test, customize and tune the filter to meet your online community needs.

A classic profanity filtering challenge is when words are embedded in other words. This is commonly referred to as the Scunthorpe problem. Inversoft has developed a solution to this problem by introducing Filter Mode. For each entry on the CleanSpeak filter list, the filter mode defines how the word or entry will be filtered, particularly when it’s next to letters and numbers.

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Inversoft Update: Heartbleed Bug Exposed

Sean Bryant

Heartbleed

You’ve probably heard by now that there is a serious threat to internet security.  The Heartbleed bug is directly associated with the popular OpenSSL cryptographic software library. The Bug exposes secret keys used to identify service providers and to encrypt traffic, usernames, passwords and other content.

Why is it called Heartbleed?

The bug is found in the OpenSSL’s implementation of the TLS/DTLS (transport layer security protocols) heart beat extension. When exposed, memory content leaks from the server to the client and from the client to the server.

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3 Techniques to Protect Against Social Hacking

Brian Pontarelli

Social Hacking

Protect Against Social Hacking

You might have heard about the recent a social hacking  incident of an established cloud-based email provider. The hacker contacted a member of the support staff via phone and convinced them that they were the account owner. Once they had convinced this unsuspecting support person, they convinced them to change the email address on their account (which was of course not actually their account).

This is a classic example of a social hack. Many of you might remember the scene from the movie Hackers where Zero Cool convinced the security guard that we was an employee and got him to read him the phone number for the modem. And if you don’t remember it, check it out on YouTube.

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