There are a few items to consider when deciding on whether to go the route of implementing a SaaS option or an On-Premise option for a profanity filter. There is no right or wrong choice in this matter, simply what works best for your needs.
First let’s make clear what the SaaS and On-premise solutions offer:
SaaS
This is a shared, “multi-tenant” instance that is hosted by the profanity filter vendor. There is no installation required by the client. You simply integrate your product, send content through the filter, receive the appropriate response and define what action you want taken.
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New Zealand recently enacted a bill that will make cyber-bullying illegal and punishable for the bully and the company that hosts the application used for the bullying.
http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=11473545
Though there were a few legislators that voted against the bill, the vote was an overwhelming 116 to 5.
Opponents believe that this will impact free speech and that determining if specific user-generated content is in fact cyber-bullying could be difficult or impossible.
From my perspective, I don't feel this bill impacts free speech. It is similarly illegal to harass or threaten someone in person, so why should it be any different online?
Furthermore, identifying user-generated content that is cyber-bullying shouldn't be overly difficult. If someone feels cyber-bullied and reports the issue, that should be enough to investigate. Likewise, companies can also use automated solutions like CleanSpeak to help get alerts when conversations look like they contain cyber-bullying. Companies can let moderators make the final judgement and remove the content from their applications and/or kick the bully out as well.
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Online communities and the types of interactions they foster are why the branded online community has become a critical marketing channel for many. According to Wikipedia, an online community is an online social network of individuals who interact with one another to pursue common interests. Among companies that have online communities, the reported benefits include improved customer support quality, a better understanding of customer and prospect needs, higher user engagement, a more loyal customer base, and better cross promotion effectiveness. Research from Forrester indicates 60% of those surveyed have a branded online community and 15% were planning to add one in the following 12 months (1). Why has a branded online community become such a strategic aspect of marketing? We asked clients, partners and industry leaders what are the primary drivers for their companies. Here we share the top five reasons why a branded online community is so important.
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Forum Software
The team at Inversoft is pleased to announce the Early Access Program (EAP) for Gather – The Future of Forum Software. By joining the Gather EAP, you will be able to download a full version of Gather, install it, and kick the tires. You’ll also get access to pre-release updates that will include new features and fixes. This gives you the chance to try new features before they are released.
How to Join
It’s easy to join the EAP – just complete This Form to create your account and get access to a EAP license and the Gather downloads. Once you download Gather, read through our Installation Guide to get it setup. You can also check out our API Documentation to learn about the Gather’s API that will change the way you think about forums.
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